A roadmap for Inclusive eGovernment

DG Information Society and Media


This Inclusive eGovernment Roadmap has been developed by the Inclusive eGovernment adhoc subgroup established under the auspices of the eGovernment subgroup of the i2010 Strategy. The work of the ad-hoc subgroup and the roadmap are based on five main documents and statements (see also section 2 below):

  1. The Declaration made by EU Ministers on eGovernment in Manchester, 24 November 2005, Manchester, concerning “No citizen left behind -- inclusion by design.”
  2. The Directors General of Public Administrations meeting, 5-6 December 2005, Newcastle, concerning the accessibility of public sector web sites.
  3. The “i2010 eGovernment Action Plan: Accelerating eGovernment in Europe for the Benefit of All”, published in April 2006 and mandated the European Commission to support Member States’ efforts to accelerate eGovernment for the benefit of all.
  4. The Council of the EU conclusions on eGovernment for all Europeans, in Luxembourg, 8-9 June 2006, which gave strong political support to the realisation of the objectives for eGovernment 2010 set by Member States and the European Commission in the "Manchester Ministerial Declaration" and the "eGovernment Action Plan". These conclusions reinforce the momentum which is already in place through the joint efforts of all stakeholders to realise the ambitious objectives for eGovernment by 2010.
  5. The Declaration made by EU Ministers on eInclusion, 11 June 2006, Riga, concerning “Inclusive eGovernment”.

One specific action arising from these documents and statements is for the European Commission to agree with Member States a roadmap setting measurable objectives and milestones on the way to making all citizens beneficiaries of eGovernment by 2010. To this end, three meetings of the Member States’ representatives were held: 28 April 2006 in Warsaw, 13 June 2006 in Riga, and 28 June 2006 in Brussels. The final meeting to agree the Inclusive eGovernment Roadmap was on 8 November 2006 in Brussels.

The roadmap to 2010 presented in this document is articulated at broad level and will be worked out on the way to 2010 in more detail. The roadmap is proposed by the Inclusive eGovernment ad-hoc group on behalf of the eGovernment subgroup of the i2010 High Level Group.


  • 1 Introduction and objectives
  • 1.1 Introduction
  • 1.2 Objectives
  • 1.3 Expected outcomes and instruments
  • 2 Member State and Commission statements on inclusive eGovernment, 2005-2006
  • 2.1 Ministerial Conference Declaration, Manchester, November 2005
  • 2.2 Directors General of Public Administrations on accessibility of public sector web sites, Newcastle, December 2005
  • 2.3 The eGovernment Action Plan: no citizen left behind, April 2006
  • 2.4 Council conclusions on eGovernment for all Europeans, Luxembourg, June 2006
  • 2.5 Riga Ministerial Conference Declaration, June 2006
  • 3 Issues for the inclusive eGovernment roadmap
  • 3.1 Inclusive eGovernment issues
  • 3.2 Target Groups
  • 3.3 Issue focus
  • 3.4 Overview of options for administrative actions
  • 3.5 Purpose and focus of the roadmap
  • 4 The inclusive eGovernment roadmap
  • 4.1 Year one: 2007
  • 4.2 Year two: 2008
  • 4.3 Year three: 2009
  • 4.4 Year four: 2010