Digital Governance in Municipalities Worldwide (2005)

A Longitudinal Assessment of Municipal Websites Throughout the World



This report results from the collaboration between the E-Governance Institute at Rutgers, the State University of New Jersey, Campus at Newark (USA) and the Global e-Policy e-Government Institute at Sungkyunkwan University (South Korea).

This research, which replicates a survey completed in 2003, evaluates the practice of digital governance in large municipalities worldwide in 2005. As in the study carried out in 2003, this research focuses on the evaluation of current practices in government with an emphasis on the evaluation of each website in terms of digital governance. Simply stated, digital governance includes both digital government (delivery of public service) and digital democracy (citizen participation in governance). Specifically, five categories of eGovernance categories were analysed, namely: security, usability, content of websites, type of online services currently being offered, and citizen response and participation through websites established by city governments.

81 cities worldwide were included in the overall rankings. Seoul, New York City and Shanghai are the three top ranked cities of the 2005 evaluation. Chapter 10 of the study provides a longitudinal assessment of the 2003 and 2005 evaluations, with comparisons among continents, eGovernance categories and OECD and non-OECD member countries. As regards European municipalities, the Swiss city of Zurich and Latvian capital Riga are among the world’s top ten performing municipalities in terms of overall digital governance. However, more European cities fair better in specific areas, such as ‘content’ and ‘citizen participation’.