E-Government Strategy (2003)†
Expanding Electronic Government, or “E-Government,” is one of the five key elements of the President’s Management Agenda. Initiated in July 2001, this effort is designed to make better use of information technology (IT) investments to eliminate billions of dollars of wasteful federal spending, reduce government’s paperwork burden on citizens and businesses, and improve government response time to citizens – from weeks down to minutes. A key goal is for citizens to be able to access government services and information within three “clicks,” when using the Internet.
All of the PMA elements, including Expanding Electronic Government, adhere to three guiding principles:
- Citizen-centered, not bureaucracy or agency-centered;
- Results-oriented, producing measurable improvements for citizens; and
- Market-based, actively promoting innovation.
The Federal government is taking a two-pronged approach in E-Government. One path is through modernizing IT investments within agencies using the principles of e-business. The second path is through integrating IT investments across agencies centered around groups of citizens (i.e., individuals, businesses, other governments and federal government employees). There have been measurable improvements in how government serves citizens to date, as a result of both agency-specific efforts and the 24 cross-agency initiatives.
Since the President proposed these 24 E-Government initiatives in the 2003 Budget, 22 already have delivered significant capabilities and results (See examples in Table 1).