Expanding E-Government: Improved Service Delivery for the American People Using Information Technology (2005)

OMB - Office of E-Gov & IT


The Federal Government continues to deliver results through the adoption of electronic government management principles and best practices for the implementation of information technology. The departments and agencies are focused on providing timely and accurate information to the citizens and government decision makers while ensuring security and privacy.

The United States Government is one of the largest users and acquirers of data, information and supporting technology systems in the world, currently investing approximately $65 billion annually on Information Technology (IT). The Federal Government should be the world’s leader in managing technology and information to achieve the greatest gains of productivity, service and results. For the past four years, the President’s Management Agenda (PMA) initiative to Expand E-Government has delivered significant results to the taxpayer and federal employees alike. The departments and agencies are determined to build upon past success and apply new principles and methods such as Earned Value Management (EVM) to achieve greater savings, better results and improved customer service levels.