Programmes and Project Delivery: Joint Statement of Intent



1.1 Overview

The JSI is designed to help improve the success rate of all Government IT Programmes and Projects by supporting departments and their suppliers in working together to develop a shared view of:

  • What a programme or project is intended to achieve, in respect of business outcomes and benefits, if it is to be regarded as a success;
  • How the collective project team will work together to deliver these outcomes;
  • The potential impact of change on the programme or project, that is linked to the desired business outcomes rather than solely the IT element; and ensuring that a focus on these is sustained throughout the programme or project lifecycle.

1.2 JSI principles

In pursuit of these goals, the JSI is designed to support the adoption of seven key principles by the department and their supplier, specifically:

  • Appropriate governance
  • Open dialogue and positive behaviours
  • Using best practice
  • Focus on business outcomes
  • Appropriate change management
  • Objective measurement of success
  • Appropriate interventions.

The JSI is a programme or project specific agreement, which complements the contract or work order, agreed by the Senior Responsible Owner (SRO) and the Senior Responsible Industry Executive (SRIE).

It is intended as a business document, not a technical deliverable. It is not intended to stand in the place of a contract or to be legally binding. Rather it should be written in such a way that the most senior people in the department (Ministers, Permanent Secretaries and the Senior Responsible Owner) would recognise it as conveying their expectations of what will ultimately be delivered by the programme or project.

1.3 Benefits of the JSI

Adopting a JSI will provide:

  • An unambiguous definition of what success or failure will look like for any given initiative, against which any proposed change can be considered and its impact on outcomes assessed.
  • A mechanism for monitoring how successfully both client and supplier have adopted and delivered commonly agreed “good practice” in pursuit of successful programme or project outcomes.
  • A mechanism for driving dialogue between suppliers and their departmental clients about the adoption of good practice and how they can collectively improve their performance in this regard.
  • A common (e.g. cross-Government) mechanism for measuring project outcomes that can be used to promote successes and avoid simplistic allegations of project failure by the uninformed.

(1. The joint statement of intent)