Successful Delivery Pocketbook: Leading and directing successful delivery



The challenge to all public sector organisations is to find the most efficient way to successfully deliver their services. Most organisations depend on third parties to deliver their outcomes, often through complex networks of delivery agents. To help their organisations to improve, senior managers need to understand their leadership role in delivery, to strengthen the linkage from policy through to the front line and to be more effective in their delivery planning.

This Pocketbook explains senior managers’ roles in planning and managing successful delivery. It also describes the steps to initiate effective programmes and projects, together with an outline of the information needed to support informed decision making. The Pocketbook includes advice on achieving planned outcomes and benefits realisation after implementing new ways of working. It uses proven best practice techniques, taking account of lessons learned from OGC Gateway™ reviews and other sources; it integrates with existing programme/project and risk management guidance.


  • Policy: the translation of government’s political priorities and principles into programmes and courses of action to deliver desired changes [NAO definition]
  • Outcome: the result of implementing policy
  • Benefit: a measurable improvement
  • Project: particular way of managing activities to deliver specific outputs over a specified period of time and within defined resource constraints
  • Programme: management framework for co-ordinating related projects to deliver outcomes and benefits
  • Portfolio management: selection and coordinated management of an organisations programmes and projects
  • Centre of Excellence: the coordinating function in an organisation that provides strategic oversite, scrutiny and challenge across its portfolio of programmes and projects.