The Ministerial Declaration agreed by ministers and ministerial delegations

Ministerial eGovernment Conference


agree that:

  • providing inclusive services is an explicit objective of governments and the innovative exploitation of technology can play a key part in reducing exclusion. Programmes addressing eInclusion have contributed to increasing access to ICT to those who are unable or less inclined to exploit new technologies. The focus for eGovernment Ministers should be on the use of ICT in order to achieve better and more inclusive government. This could include improved services and policies with outcomes such as increased transparency, inclusion, accessibility and accountability or greater participation in decision-making, all built into their design from the outset;
  • following a period of considerable effort in transforming public services when many valuable eGovernment services, often fully transactional, have been made available across the Member States (as witnessed through the eEurope benchmarking exercises), the time has come to realise sustainable benefits for businesses and citizens from these efforts and to ensure that Europe’s public servants are equipped with the skills and competences necessary to adapt and manage change;
  • the effective use of ICT in public administrations in the redesign of business processes within public administrations has the potential to lead to significant improvements in public sector effectiveness and efficiency, both in customer-facing services and internal processes, including policy and implementation research;